AcFixMart FAQ

Customer FAQ

How do I book a service?

To book a service, first click Signup located below the Customer Login. Once your AcFixMart Account is created, log in and select the Booking option to schedule your service.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards, UPI, and net banking. Payment is processed securely online after the service is completed.

Is there a warranty for the service?

The warranty period can vary. It is typically a short-term warranty of 5-10 days, depending on the specific service provided by the third-party technician. The final warranty decision is at the technician's discretion, and you should confirm it directly with them.

How are your technicians verified?

All technicians on our platform are thoroughly vetted, background-checked, and certified to ensure they meet our high standards of quality and professionalism.

What if I have a problem with a technician?

We have a dedicated support team to assist with any issues. You can raise a concern through our website, and we will work with you and the technician to find a fair resolution.

Technician Onboarding - FAQ Sheet

Will you take any registration or joining fees?

No. Never. We do not charge anything for onboarding or registration.

Will AcFixMart force us to take only online bookings?

No. You are free to work outside too. We do not demand exclusivity. You can accept offline/manual calls as usual.

How much money do technicians really earn?

Technicians get 80% of each customer payment. If a service costs ₹1000, technician gets ₹800. Only 20% goes to AcFixMart (paid by the customer).

What if I don't speak English or use apps much?

No problem. We provide full Telugu support. Our app and team guide you in your language.

What tools or bike do I need?

You must bring your own basic tools and transport (bike/scooter). We don't provide tools or vehicles.

Will AcFixMart support me if a customer creates a problem?

Yes. We support fair resolution. However, since the warranty is at your discretion, you are responsible for any warranty-related decisions and property damage. We will guide you through the process if needed.

How do I get my money after service?

You get payouts weekly to your bank account. We share statements and clear tracking of each payment.

Is this platform trustworthy?

We are registered under MSME and operate transparently. Thousands already joined. No hidden charges.

What happens if I want to leave?

You can stop using the platform anytime. No lock-in. We don't hold your data or money.