Last Updated: June 26, 2025
Welcome to AcFixMart’s privacy policy (“Privacy Policy” or “Policy”).
AcFixMart (“we” or “us”) is engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services (like AC repair and maintenance) and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at www.acfixmart.online or mobile application ‘AcFixMart’ (collectively, “Platform”) or avail products or services that AcFixMart offers you on or through the Platform (collectively, the “Services”). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Technician Services”.
At AcFixMart, we are committed to protecting your personal data and respecting your privacy. Please read this Policy in consonance with our Terms and Conditions (“Terms”).
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
This Policy applies to individuals who access or use the Services. By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.
We regularly review and update our Privacy Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
The Platform may include links to third-party websites or services. We do not control these Third-Party Services and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
We may collect, use, store, and transfer different kinds of personal data about you, including:
Where we need to collect personal data by law or under the terms of a contract, and you fail to provide that data, we may not be able to provide you with the Services.
We use different methods to collect data from and about you, including through direct interactions (when you create an account, use services, or contact us), automated technologies (like cookies), and from third parties (like analytics providers or service professionals).
We will only use your personal data when the law allows us to. We use your personal data for purposes such as:
By using our Services, you authorize us and our service professionals to contact you via email, phone, or otherwise to provide the Services. We may share your information with our partners and affiliates only for the purposes described in this policy. We will disclose information to law enforcement or government agencies only when required by a valid legal order.
We use cookies to distinguish you from other users, understand your preferences, and compile aggregate data about site traffic. This helps us provide a better user experience. You can set your browser to refuse cookies, but some parts of the Platform may become inaccessible or not function properly.
We may share your personal data with internal staff, service professionals (to enable them to provide Technician Services), and trusted external third parties like payment processors and analytics providers. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Under Indian law, you have rights over your personal data:
To exercise these rights, please contact our Grievance Officer.
You may request to delete your account and personal data by emailing our Grievance Officer. We will process your request within a reasonable timeframe, though we may retain certain transaction data to comply with our legal obligations for the period required by law.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. You are responsible for keeping your account password confidential.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, transaction data may be retained for up to eight years to comply with Indian tax and corporate law requirements.
In the event of a business transition, such as a merger or acquisition, your personal data may be among the assets transferred.
Content you post on our platform (like reviews) may become public. We are not liable for how this information is used by third parties. You are solely responsible for ensuring your content complies with applicable laws.
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page. We encourage you to review this Policy periodically for any changes.
If you have any questions, grievances, or feedback about this Policy or how we handle your personal data, please contact our Grievance Officer:
Grievance Officer Name: B.R. Reddy
Designation: Proprietor & Grievance Officer
Email: support@acfixmart.online