Refund & Returns
How cancellations, returns and refunds work.
1. Scope
ACFixMart is an online marketplace. New products are sold by independent sellers; services are delivered by registered technicians; used products are listed by individual users. The terms on each product / service page are shown to you before you pay.
2. Services (appliance repair, installation, maintenance etc.)
| Situation | Outcome |
|---|---|
| Cancel before the technician is dispatched | Full refund within 3–5 business days |
| Cancel after the technician has arrived | A visit charge may apply (shown at booking, before payment) |
| No technician available | Booking cancelled by us with full refund |
| Work not done as described | Report within 48 hours of the visit for re-service or refund |
Service warranty: 30 days on labour for completed services unless the invoice says otherwise. Service charges are shown with GST (18%, SAC 998719) before you confirm payment.
3. New products
- Cancellation: before the seller ships, cancel from My Orders for a full refund. After shipping, refuse delivery or request a return. We may cancel for stock issues with a full refund.
- Return window: 7 days from delivery (or the period on the product page) for defective, wrong, damaged or not-as-described items, unused and with original packing, invoice and accessories.
- Warranty: manufacturer / seller warranty as shown on the product page. ACFixMart does not extend the manufacturer's warranty.
- Return shipping cost: free for wrong / damaged / defective items; otherwise as shown on the product page.
4. Used products
Used items are sold by individuals on an as-is, where-is basis directly between buyer and seller. ACFixMart only provides the listing platform. Inspect the item before paying. See the Used Products Policy.
5. Refund timeline
Approved refunds go to the original payment method. UPI refunds usually take 2–3 business days; other methods up to 3–5 business days (bank / gateway timelines may add time).
6. Non-refundable
- Completed services delivered as described (see warranty above).
- Items damaged by misuse, or returned without invoice / accessories (unless the item itself was defective).
- Listing packs, advertising or membership fees once activated (unless charged in error — contact us).
7. Complaints
If you disagree with a decision, use the Grievance page. We acknowledge within 48 hours and resolve within one month.